Case Management is frequently referred to as the central tool of HIV/AIDS health maintenance, yet there is little writing on its most efficacious use. This is especially true in housing case management. In an era of limited resource growth, it is important to develop systems that focus this resource on medical stabilization and self-sufficiency growth. This presentation will focus on one Agency’s development of a Tiered Case Management Model that matches case management intervention approach to the level of need. Levels of Care are based on the individual’s measurement against standardized program outcomes of health care connection, treatment of co-morbid conditions and client self-sufficiency, updated annually in our client data base. Once client’s progress is conceptualized and tied to aggregate demographics, we have been able to better plan case management time allocation, as well as study aggregate client trends to discover missing program elements. This simple approach has widespread application.
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