Ryan White 2012 Grantee Meeting

The AIDS Foundation of Chicago (AFC) oversees the Northeastern Illinois HIV/AIDS case management cooperative and HIV housing services. We customized a client level social services database (ClientTrack) currently used by 253 user and 37 agencies. In July 2008, AFC established an evaluation and data services department to assist program staff and improve performance monitoring and evaluation capacity at the system, agency and client level. This workshop will: 1) describe the organizational structure and processes used for program monitoring; 2) identify staffing and resource allocations needed to develop and maintain the system; 3) illustrate quality improvement tools developed and used to streamline the monitoring and improve data quality; 4) describe the challenges encountered through the process and 5) offer recommendations that can implement within agencies.

Learning Objectives:

• Identify the key steps in developing and implementing system-level databases for program monitoring and evaluation.
• Describe three quality improvement tools used for monitoring and evaluation activities.
• Identify the opportunities and challenges in establishing effective working relationships between data managers, evaluators, administrators and case managers.