The goal of this workshop is to share lessons learned, strategies, tools and resources used by Ryan White HIV/AIDS clinics/practices who have successfully become certified as PCMHs. A “lessons from the field” panel will share details of how they began the process of becoming a PCMH, who in their organizations were key in leading this process, and their barriers and facilitators to changing their practice to become a PCMH. Details will be shared on which “change concepts” or “building blocks” were used as a starting place, models of improvement used to facilitate the implementation of change in practice, internal and external motivators, and patient/staff responses to the changes.
Learning Objectives: