This workshop will focus on strategies around planning and implementing a Continuous Quality Improvement (CQI) project in a dental clinic at Harlem United, a community health organization providing services to underserved individuals in Harlem, New York City. We will present step by step details to implement the CQI project, such as assessing agency infrastructure, defining dental performance indicators, identifying data collection method, implementing corrective action plans, determining staff involvement and time management, and illustrate the improvement in the quality of clinical care. Presenters will share the tool and procedure used to collect data as well as examples of CQI conducted as result of performance data collected. Participants will have an opportunity to discuss challenges and effective strategies to conduct CQI project in their organizations.
Learning Objectives: